Account and Data Deletion

You can delete your Waykin account and all associated personal data at any time.

In the app

1. Open the Waykin app and sign in.
2. Go to the Profile tab, then Settings.
3. At the bottom, tap Account management, then Delete account, and confirm.

30-day waiting period

After your request your account is suspended immediately and hidden from other users, and we email you the deletion date. If you sign in and tap Reactivate account within 30 days, the request is cancelled. When the period ends, your account and the data below are permanently deleted and we let you know by email.

If you would rather hide your account temporarily, use Freeze account; your account is reactivated when you sign in again.

If you cannot access the app

Email support@waykin.co from the email address registered to your account with the subject “Account deletion request”. After verifying your identity we will delete your account within 30 days and let you know.

Data that is deleted

Your profile and photos, trips, to-dos and budgets, trip and request photos, travel companion requests, messages (including the other party's copy), ratings and comments you gave and received, reactions, favourites, badges, notifications, push tokens, block and report records, and your sign-in account are permanently deleted.

Data that may be kept

• Administrator action logs are kept for security; your name and email in them are anonymised.
• Infrastructure providers' automatic backups and server logs are deleted automatically within a limited period (generally not exceeding 30 days).
• If there is a legal dispute or a request from an authority, relevant data may be kept for as long as that process requires.

Deleting specific data without deleting your account

You can permanently delete specific content in the app at any time without deleting your account:

• Trip: tap the trip's marker on the map and tap Delete, or tap Delete Trip while editing the trip. The trip's to-dos, budget and photos are deleted too.
• Trip or request photos: in the trip details, long-press a photo, select the ones you want to delete and tap Delete.
• Budget: tap Remove Budget in the budget section of the trip details.
• Travel companion request: choose Delete from your request's menu in the trip details; the request and its photos are deleted.
• Conversation: in the Messages tab, swipe the conversation left and tap Delete.
• Comments and replies: choose Delete from the menu of a comment you wrote.
• Profile cover photo: tap the cover photo on your profile and choose Remove Cover.
• Notifications: tap Delete all on the notifications screen.

Deleted content is removed from our servers immediately and automatically purged from infrastructure backups within 30 days. If you cannot access the app, you can also request deletion of specific data by emailing support@waykin.co.